Overview

At East Tree CBD, we are committed to delivering high-quality products and exceptional customer service. If you are unsatisfied with your purchase, we have a flexible return policy to address your concerns while ensuring compliance with legal and business standards.

Return Policy

• • Timeframe for Returns:
    • • Returns are accepted within 30 days of the original purchase date. After this period, we regret that we cannot process any returns or exchanges.

• • Return Locations:
    • • Items eligible for return can be brought to any of our store locations for processing:
        • • Downtown:
            221 N. East Street, Indianapolis, Indiana 46204
            (317) 384-1296
        • • Geist Crossing:
            9805 Fall Creek Road, Indianapolis, Indiana 46256
            (317) 588-6146
        • • Carmel:
            2170 Merchants Square Dr, Carmel, Indiana 46032
            (317) 564-0363

• • Condition of Returned Items:
    • • Items must be returned in their original, unused condition, including intact packaging. Opened or partially used items may not qualify for return unless the product is defective.

• • Refund Method:
    • • Refunds are issued in the form of store credit only. We do not process cash or card refunds.

• • Shipping Returns:

• • • If you are unable to return your product in-store, we accept returns by mail. Please ensure the product is securely packaged and include proof of purchase in the return package. Once we receive your return and verify its condition, your account will be credited with store credit.

• • Shipping costs for returns are the responsibility of the customer and are non-refundable.

• • • easttreecbd.com ships all orders through USPS and only in the continental United States. Shipping times may vary after processing due to recipient location, but usually ranges from one to three business days. Shipping timelines are estimates and do not account for holidays, inclement weather, back orders, or general postal service performance issues. Payment, receipt, and tracking information are provided via email after orders are completed.
    • This product does not ship to states where THCa is illegal. It is not available for shipment to the following states: Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.

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Important Legal Information

• • Proof of Purchase:
    • • Customers must provide a valid receipt, invoice, or proof of purchase to process a return. East Tree CBD reserves the right to deny a return if proof of purchase cannot be verified.

• • Product Usage and Liability:
    • • CBD products affect individuals differently. East Tree CBD makes no guarantees regarding specific results from product use. Customers should consult a healthcare professional before use, especially if they have pre-existing conditions or are taking medication.
    • • By purchasing our products, customers acknowledge they are purchasing them for personal use and not for resale.

• • Non-Returnable Items:
    • • Certain items, such as clearance items, promotional products, or custom orders, are final sale and not eligible for return.

• • Fraud Prevention:
    • • East Tree CBD reserves the right to refuse a return or exchange if there are reasonable grounds to suspect fraud or abuse of our return policy.

• • Changes to the Policy:
    • • We reserve the right to update or modify this return policy at any time without prior notice. Changes will be posted on our website.

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Disclaimers

1. 1. Health and Safety Disclaimer:
      • • All products are intended for lawful use and are not for sale to individuals under the age of 21.
      • • Customers should carefully follow product usage instructions and consult a professional for any health-related concerns. East Tree CBD disclaims any liability for adverse effects resulting from improper use of products.

1. 1. Legal Compliance:
      • • All returns and exchanges must comply with federal, state, and local regulations. Products containing CBD are subject to varying legal standards across jurisdictions. It is the customer’s responsibility to ensure they comply with applicable laws.

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Additional Customer-Friendly Practices

• • Satisfaction Guarantee:
    • • If you are unsatisfied with your product for any reason, we allow you to exchange it for a different item of equal or lesser value within the 30-day return period.

• • Partial Refunds for Opened Products:
    • • We may offer partial store credit for opened or used products if the customer is dissatisfied and the product shows minimal use. This is evaluated on a case-by-case basis.

• • Return Assistance:
    • • Our team is here to help! If you have any questions about the return process, please contact us at info@easttreecbd.com or visit one of our locations.